We collect only the information needed to provide and improve services, meet legal obligations, and support responsible gaming.

Types of personal data

• Identity and contact details: name, date of birth, address, email, mobile number.
• Account information: username, preferences, responsible gaming settings.
• Verification data (KYC/AML): ID documents, photos, source of funds where required by law.
• Transaction information: deposits, withdrawals, payment method details processed through providers.
• Technical and device data: IP address, device identifiers, browser type, operating system, log files.
• Usage data: pages viewed, game interactions, session times, communication records.
• Geolocation data: approximate location to comply with legal restrictions and security measures.

Why we collect this information

• To create and manage the user account and provide services.
• To process payments, prevent fraud, and perform security checks.
• To meet legal and regulatory requirements, including anti-money laundering.
• To improve online performance, support, and user experience.
• To communicate service updates and policy information.

How we protect personal data

• Encryption in transit and at rest, secure key management, and TLS for data transfer.
• Access controls, role-based permissions, and staff training.
• Network security, multi-factor authentication, and continuous monitoring.
• Data minimisation, pseudonymisation where practical, and regular audits.
• Incident response procedures and vendor due diligence.

Your rights under India law and international standards

Subject to applicable law, users may:

• Access personal information and request a copy.
• Correct inaccurate or incomplete data.
• Request deletion where lawful and feasible.
• Withdraw consent for non-essential processing.
• Lodge a complaint with the Grievance Officer.

We operate in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and related rules, and recognised international standards such as GDPR for transparency and security.

We process personal data only for specified, lawful purposes and in a transparent manner.

• Account servicing: registration, login, settings, verification, and support.
• Transactions: payment processing, withdrawals, refunds, and preventing unauthorised activity.
• Service improvement: troubleshooting, performance analytics, and product development.
• Responsible gaming: limits, self-exclusion tools, and risk monitoring in line with policy.
• Marketing subject to consent: preferences management, unsubscribes, and event notices.
• Analytics and statistics: aggregated reporting for service performance and safety.
• Compliance: KYC/AML checks, sanctions screening, dispute handling, and legal reporting.

Processing is based on consent, contract performance, legal obligations, or legitimate interests where permitted by law and balanced against user rights.

Users can manage personal information through account settings and by contacting the Privacy Team.

How to make a request

• Access and update: edit profile details in the account area or submit a request through support.
• Correction: provide details of the information to be corrected and any supporting documents.
• Deletion: request erasure of personal data that we are not required to keep for law, security, or dispute resolution.
• Identity verification: we may request proof of identity before acting on a request to protect the account.

By using BC Game (LCC), users consent to security checks, identity verification, and processing of payment information by authorised payment providers for transaction and fraud prevention purposes.

Contact: [email protected] or the Help Centre in the website or app. The Grievance Officer for India can be reached through the same contact channels. Response timelines follow applicable law.

This service is intended only for persons aged 18 years and above. Account creation by minors is not permitted.

• We cannot confirm a user’s age without identity documents submitted during verification.
• If a parent or guardian believes a minor has provided information, a request for deletion can be sent to [email protected].
• Upon valid notice and confirmation, we will close the account and delete personal data that the law does not require us to retain.

Personal data may be stored or processed in other countries where our partners or service providers operate. Using the online services signifies consent to such international transfers, subject to safeguards.

• We use contractual protections, confidentiality obligations, and technical controls.
• Providers are required to follow privacy and security standards comparable to those applied by us.
• Access is limited to personnel and vendors who need the information to deliver services or comply with law.

This policy operates together with any disclaimer or terms that apply to the services. A disclaimer may clarify, limit, or extend how certain rules work in a specific context.

The disclaimer applies once a user accepts this policy by signature, electronic acceptance, or accession through registration and use of the services. If a conflict arises, the rules stated in the most recent applicable document will govern to the extent permitted by law.

Cookies are small files placed on a device to store settings and identify the browser. We use cookies and similar tools for statistics, behaviour analysis, personalisation, and to improve the websites and apps.

• Essential cookies: required for login, security, and core features.
• Analytics cookies: help measure usage and performance.
• Preference cookies: store language and display choices.
• Marketing cookies: used only where consent is provided.

Cookie retention is up to 1 year unless the user clears the browser earlier. Users can manage cookies through browser settings or the preference centre, noting some features may not function without essential cookies.

Use of the online services constitutes full acceptance of this Privacy Policy. The current version posted on the websites and apps prevails over any previous versions. Continued use after updates indicates acceptance of the revised policy to the extent permitted by law.

Personal data may be shared in limited cases to deliver services and meet legal requirements.

• Payment processors and banks: to complete transactions and prevent fraud.
• Verification and compliance providers: KYC, AML, sanctions, and risk screening.
• Technology and analytics vendors: hosting, security, and performance measurement.
• Professional advisers and auditors: legal, accounting, and dispute matters.
• Authorities and regulators: when required by law or for the establishment, exercise, or defence of claims.

A list of key categories of partners is provided here. Where a named list is not available on the websites, we will inform users of purpose and scope at the time of collection or as required by law. Providing data for such purposes signifies consent where consent is the lawful basis.

The websites may contain links to third-party websites or services that operate under their own privacy policies. BC Game (LCC) does not control how those parties collect or use information and is not responsible for their practices. Users should review the privacy statements of any external site before sharing personal data or proceeding further.